TransiMed ("we", "our", or "us") operates the TransiMed web platform, dashboard, and related services ("the Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at transimed.com or use any part of the Service. It applies to all visitors, account holders, and authorized users of the dashboard.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

We collect the following categories of information:

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Authenticate users and authorize access to features and data.
• Process trips, dispatch operations, billing, and reporting.
• Send transactional emails (account confirmation, password reset, invitations).
• Detect, prevent, and respond to abuse, fraud, or security incidents.
• Comply with legal obligations.

We do not sell your personal information. We share information only in these cases:

• Within your company workspace: data is visible to authorized users of your organization based on their role.
• Service providers: hosting, database, email delivery, mapping, and error monitoring services. These providers are contractually bound to handle data on our behalf.
• Brokers and integrations: if you connect your account to a broker via our API, trip data flows to that broker as required by your business relationship.
• Legal requirements: when required by law, court order, or to protect rights, safety, or property.

Your data is stored on cloud infrastructure operated by our service providers. We implement reasonable technical and organizational measures including:

• Encryption in transit (HTTPS/TLS) and at rest.
• Role-based access control within the platform.
• Audit logs of sensitive operations.
• Regular backups.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work continuously to protect your data.

We retain your information for as long as your account is active or as needed to provide the Service. After account closure, we may retain certain information for legal, accounting, or audit purposes for a reasonable period before deletion.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal limitations.
• Export your data in a machine-readable format.
• Withdraw consent or object to certain processing activities.

To exercise any of these rights, contact us at support@transimed.com.

The Service is not intended for individuals under 18. We do not knowingly collect information from children. If you believe a child has provided us information, please contact us so we can remove it.

Your information may be stored and processed on servers located outside your country. By using the Service, you consent to such transfers in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Effective Date" at the top. Material changes will be communicated via email or in-app notice. Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.